Canon software will require Login with Canon ID

Richard CR

Richard CR

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Dec 27, 2017
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#1
Canon ID login will be required for Canon digital camera software and apps starting in the first half 2025. Customers must create a Canon ID to use these products and services. This will, in theory, make it easier for customers to manage their Canon products and services.

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Canon ID login will be required for Canon digital camera software and apps starting in the first half 2025. Customers must create a Canon ID to use these products and services. This will, in theory, make it easier for customers to manage their Canon products and services. Once users have created...
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#3
This is 100% to be able to add subscriptions in the near future. So many companies have done it the same way with similar press releases, then dropped the hammer a few months later. It's so transparent.

They already charge 1$ monthly for DPP on iOS, so it's not like it's a new idea for them.

They'll start cheap enough for it to not matter, and once everyone is okay with it raise prices. Might take a few years until the pricing hurts, it's not going to happen overnight.
 
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#6
Well, as with most things, the devil will be in the details, but on the surface I am anxious about that.

My biggest concern is maintaining access to software without an internet connection - I'm thinking of Camera Connect as used for remote triggering of the camera. Hopefully those core features aren't going to be locked out without a login (and with it occasionally requiring a re-login at obviously the worst times). For some context, about 28% of the images I took this year were in places where I could theoretically have an internet connection if I needed one, while all of the remaining images had no access to cell service when they were taken. I'd be livid if (and that's a big if to be fair) remote triggering asked me to re-login when I had no signal and barred me from using the feature.

So again, I think the devil is in the details, but on the surface I'm not a fan of this general direction.
 
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#8
If Canon's real intention is for their customers to "...gain access to improved usability and support", then I don't see why they require customers to Login to use the software. I agree that being logged in to DPP for example and having access to firmware updates, registration, etc. would add some convenience, but why not make the login optional and allow the choice of whether or not I want those convenience items? I suspect that the login is being required for other reasons.
 
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#9
amorse said:
Well, as with most things, the devil will be in the details, but on the surface I am anxious about that.

My biggest concern is maintaining access to software without an internet connection - I'm thinking of Camera Connect as used for remote triggering of the camera. Hopefully those core features aren't going to be locked out without a login (and with it occasionally requiring a re-login at obviously the worst times). For some context, about 28% of the images I took this year were in places where I could theoretically have an internet connection if I needed one, while all of the remaining images had no access to cell service when they were taken. I'd be livid if (and that's a big if to be fair) remote triggering asked me to re-login when I had no signal and barred me from using the feature.

So again, I think the devil is in the details, but on the surface I'm not a fan of this general direction.
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I agree 100% with you, and it's a crucial thing to consider. If Canon only required an app (in camera or laptop etc) to know (just one time) that you have a Canon ID then it's OK (well, if I'm willing to pay for a service that ought to be free since I've already paid thousands for their equipment!). But if it requires an internet connection to verify it every time you use it then it will be a disaster and something that would make me furious! I am also one who takes many photos where there is no cell service and hence no internet.
 
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#10
So I already have a MyCanon account where my products are registered. When I try to create an ID with the button, I'm told I already have a Canon ID account using that email address. But, when I try to sign into Canon ID using the same email and password I use for MyCanon it gives me an error message.
 
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#11
Wow - another awful decision from Canon. Let's be clear, almost no one prefers their software and only uses it when necessary. It's slow, clunky, and has terrible UI design. So now they want to make it worse by forcing me to share my email address with them, and possibly make it impossible to install/use offline? Wow.

The likelihood of me creating a fake gmail account with a fake name for this is near 100%. Good luck with getting my info, Canon.

Also, agreed 100% with those of you saying this is just a trojan horse to make subscriptions easier as the next step. Someone has learned the WRONG lessons from Adobe here.
 
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#12
Canon desires to be apple. Canon is quite literally the apple of the camera market. That said, it'll be interesting to see what services they find are compelling enough that they must have you have an ID and be able to sell to you. Maybe the lines on your screen will be subscription now? 10 bucks a month maybe? they want that large pool of registrants so I can start pushing more product too, very typical of these times.

What if they start charging just to be able to use the camera connect app? Will they blame it on future upgrades? Pff.

And thank goodness their software is terrible enough that you don't need it in terms of DPP anyway. I have to say their software development is quite garbage, that app is in a most laughable state and has some of the most ancient ridiculous UI conventions from the stone era.
 
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#13
vikingar said:
This is 100% to be able to add subscriptions in the near future. So many companies have done it the same way with similar press releases, then dropped the hammer a few months later. It's so transparent.

They already charge 1$ monthly for DPP on iOS, so it's not like it's a new idea for them.

They'll start cheap enough for it to not matter, and once everyone is okay with it raise prices. Might take a few years until the pricing hurts, it's not going to happen overnight.
Click to expand...
I'm okay with paying, but that would require Canon to develop software worth paying for.
 
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#14
I am very excited to see how the connection between my camera and my phone will be improved by giving canon my name, address and credit card information. And I am looking forward to seeing the new and practical features that are coming with that totally necessary change.
 
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#18
koenkooi said:
I really hope the integration makes things better, but Canon isn't know for their off-camera software prowess....
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And their customer service to fix issues: It took Canon 6+ weeks before I could register the BG-R20 grip with Canon, the portal did not like Canon’s serial number for the grip.
 
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